Privacy Policy

Last updated: July 2026

At Picture Me Bilbao, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or book an experience with us.

1. Data Controller

The entity responsible for processing your personal data is:

Picture Me Bilbao
Bilbao, Spain

Email: info@picturemebilbao.com

Picture Me Bilbao is responsible for the processing of personal information collected through this website and through our services.

2. Information We Collect

We may collect personal information when you interact with our website, contact us, or request information about our experiences.

Information you provide directly:

This may include:

• Name

• Email address

• Telephone number (if provided)

• Messages or enquiries submitted through our contact forms

• Booking information, including preferred dates, selected experiences, and details needed to organize your experience

• Any other information you voluntarily provide when communicating with us

Information collected automatically:

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Website usage information

• Pages visited

• Approximate location information

This information may be collected through analytics services such as Google Analytics.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and requests

• Communicate with you about our experiences

• Manage and confirm bookings

• Provide our photography and guided experiences

• Deliver your completed photo gallery

• Improve our website and services

• Understand how visitors use our website

• Maintain business and administrative records

We only collect and use information that is necessary for providing our services and improving your experience.

4. Legal Basis for Processing Your Data

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Providing our services

We process information necessary to respond to enquiries, manage bookings, and provide the experiences you request.

Legitimate interests

We may process information to improve our website, communicate with potential clients, maintain our services, and operate our business.

Consent

Where required, we will request your consent before using information for specific purposes, such as certain cookies or the use of photographs for marketing.

You may withdraw your consent at any time.

5. Photography & Image Use

Photography is an important part of the experiences provided by Picture Me Bilbao.

During your experience, photographs may be taken as part of the service.

Your photographs will be handled carefully and delivered through a private online gallery.

With your permission, selected photographs may be used for:

• Website content

• Portfolio purposes

• Social media

• Marketing materials

• Promotional content

We respect your privacy. If you do not want your photographs used for promotional purposes, you can inform us before or during your experience.

Your decision will always be respected.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted service providers necessary to operate our website and services.

These may include:

Website Hosting

Our website is hosted by:

Hostinger

Hostinger may process technical information necessary to provide website hosting services.

Website Analytics

We use:

Google Analytics

Google Analytics helps us understand how visitors interact with our website, including general information such as page visits and website usage patterns.

This helps us improve our website and services. Google processes information according to its own privacy policies.

Google Search Console

We use:

Google Search Console

Google Search Console helps us monitor website performance and visibility in Google Search.

It is used for website management and search performance analysis.

7. International Data Transfers

Some third-party service providers, including Google, may process information outside the European Economic Area (EEA).

Where applicable, appropriate safeguards are used to ensure personal data receives protection consistent with applicable data protection requirements.

8. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Generally:

• Enquiry information is kept only as long as needed to respond and manage communication.

• Booking information may be retained for administrative, legal, or business purposes.

• Analytics information is retained according to the settings of the relevant analytics provider.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Rights Under GDPR

If GDPR applies to your personal data, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information where applicable

• Object to certain processing activities

• Request restriction of processing

• Withdraw consent where processing is based on consent

• Request portability of your information where applicable

To exercise these rights, contact:

info@picturemebilbao.com

We may request additional information to verify your identity before completing certain requests.

10. Cookies

Our website uses cookies and similar technologies to improve functionality and understand website usage.

We currently use Google Analytics to help us understand visitor behaviour and improve our website.

For more information, please see our Cookie Policy.

11. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updates will be published on this page with the revised date.

13. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Picture Me Bilbao

Email: info@picturemebilbao.com

Bilbao, Spain